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AI-Powered Customer Support Platform
Customer Support Made Simple & Powerful
All-in-one platform for ticketing, live chat, shared inbox, and knowledge base. Deliver exceptional support with AI-powered tools that scale with your business.
No credit card required
30-day free trial
Cancel anytime
app.zivedesk.com/inbox
Shared Inbox
support@zivedesk.com
5 new
J
john@gmail.com2m ago
Question about pricing
Hi, I'm interested in your enterprise...
highS
sarah@company.com15m ago
Technical support needed
Having trouble with the integration...
urgentM
mike@startup.io1h ago
Feature request
Would love to see API docs...
mediumSarah Johnson
Support Agent • Online
S
Hi! 👋 Welcome to ZiveDesk support. How can I help you today?
2:34 PM
J
I have a question about the pricing plans
2:35 PM
S
I'd be happy to help! We have three main plans: Starter, Professional, and Enterprise. Which one would you like to know more about?
2:35 PM
S
Chat with us
Features
Everything you need to deliver exceptional support
From ticketing to live chat, knowledge base to AI assistance—all in one powerful platform.
Core Features
Essential tools for customer support
Smart Ticketing
AI-powered ticket management with automatic routing, prioritization, and intelligent workflows.
Shared Inbox
Unified team inbox with real-time collaboration and your unique @in.zivedesk.com email address.
Live Chat
Engage visitors instantly with customizable chat widgets and real-time messaging.
Customers
Complete customer profiles with conversation history, notes, and custom fields.
Advanced Tools
Power features for scaling teams
Chat Widgets
Fully customizable chat widgets that match your brand perfectly.
Knowledge Base
AI-powered self-service with category organization and smart search.
AI Assistant
Intelligent suggestions, automated responses, and sentiment analysis.
Analytics
Comprehensive insights into team performance and customer satisfaction.
Enterprise
Advanced features for large organizations
Multi-Tenant
Manage multiple brands or clients from a single powerful platform.
Team Management
Role-based permissions, team assignments, and workload distribution.
Agent Signatures
Professional email signatures with custom branding for each agent.
Integrations
Connect with Slack, email, CRM, and 1000+ apps via API and webhooks.
How It Works
Support made simple in 4 easy steps
From request to resolution—streamlined and automated.
1
Receive Requests
Receive support requests from email, live chat, web forms, or social media—all in one place.
2
Notification
When a request arrives, the system auto-emails the admin and updates the new message count.
3
Team Collaborates
Work together with internal notes, mentions, and real-time updates to resolve issues faster.
4
Customer Happy
Deliver quick, personalized responses that delight customers and boost satisfaction scores.
Benefits
Why teams choose ZiveDesk
Real results from businesses using ZiveDesk every day.
3x
3x Faster Resolution
Resolve customer issues 3x faster with smart automation and AI-powered workflows.
20hrs
Save 20 Hours/Week
Eliminate repetitive tasks and focus on what matters with intelligent automation.
95%
95% Customer Satisfaction
Deliver exceptional experiences that keep customers coming back for more.
40%
40% Lower Support Costs
Reduce operational costs with self-service and efficient team workflows.
100%
Enterprise-Grade Security
Bank-level encryption, SSO, and compliance with SOC 2, GDPR, and HIPAA.
5min
5-Minute Setup
Get started instantly with easy setup, no technical expertise required.
Pricing
Simple, transparent pricing
Start with a 30-day free trial, then choose the plan that fits your team.
MonthlyYearlySave 17%
30-Day Trial
Free Trial
30-day free trial with limited features
$0
- 1 organization
- 100 tickets/month
- Up to 2 agents
- 1 email account
- 1 chat widget
- 20 KB articles
- 10 canned responses
- 50 AI suggestions/month
- 50 live chats/month
Starter
Ideal for small teams getting started
$19/user/month
or $190/user/year (save 17%)
- 1 organization
- 500 tickets/month
- Up to 3 agents
- 1 email account
- 2 chat widgets
- 100 KB articles
- 50 canned responses
- 200 AI suggestions/month
- 300 live chats/month
- Email support
Most Popular
Professional
Best for growing teams with advanced needs
$49/user/month
or $490/user/year (save 17%)
- 3 organizations
- 3,000 tickets/month
- Up to 10 agents
- 3 email accounts
- 5 chat widgets
- 500 KB articles
- 200 canned responses
- 1,000 AI suggestions/month
- 1,500 live chats/month
- Priority support
Enterprise
For large organizations requiring unlimited access
$99/user/month
or $990/user/year (save 17%)
- 10 organizations
- Unlimited tickets
- Unlimited agents
- 10 email accounts
- Unlimited chat widgets
- Unlimited KB articles
- Unlimited canned responses
- Unlimited AI suggestions
- Unlimited live chats
- Priority support
- Dedicated account manager
- Custom integrations
Start with 30-day free trial • No credit card required • All plans billed per user
Supported Platforms
Works with your platform
One code snippet works everywhere. Install on any website or CMS in minutes.
Using a different platform? Contact us for help
Installation Code
Copy, paste, you're done
Just one simple code snippet to add ZiveDesk chat widget to any website
index.html
<!-- Add this code before </body> tag -->
<script src="https://app.zivedesk.com/api/widget/YOUR_WIDGET_ID/loader.js" async></script>Note: Replace YOUR_WIDGET_ID with your actual widget ID from your ZiveDesk dashboard. You'll find it in Settings → Chat Widgets.
Example:
<script src="https://app.zivedesk.com/api/widget/nJ8i5DGi9aKZEkUb/loader.js" async></script>Testimonials
Loved by support teams worldwide
"ZiveDesk transformed our customer support operations. The AI-powered ticketing system and shared inbox have reduced our response time by 60%. The multi-tenant architecture is perfect for managing our multiple brands."
Marcus Chen
"The shared inbox feature is a game-changer. Our entire team collaborates seamlessly on customer emails without any confusion."
Priya Patel
"AI suggestions have saved us hours every week. The knowledge base recommendations are incredibly accurate."
James Rodriguez
"Managing multiple organizations is so easy with ZiveDesk. Perfect for our agency with dozens of clients."
Viktor Novak
"The live chat widget is beautiful and works flawlessly. Customer satisfaction has increased dramatically."
Aisha Mohammed
"Best ticketing system we've used. The custom labels and advanced analytics give us complete visibility."
Sophie Laurent
"The inbound email integration works perfectly. Every email automatically becomes a ticket with full thread tracking."
David Kim
"Role-based access control is exactly what we needed. Managing team permissions has never been easier."
Isabella Santos
"The knowledge base has reduced our ticket volume by 40%. Self-service support at its finest."
Ahmed Hassan
"Switched from Zendesk and never looked back. ZiveDesk offers more features at a fraction of the cost."
Lucas Berg
"The analytics dashboard provides insights we never had before. Making data-driven decisions is now easy."
Nina Kowalski
FAQ
Frequently asked questions
Can't find what you're looking for? Contact our support team.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the difference for you.
After your 30-day free trial, you can choose to upgrade to a paid plan or continue with limited features. No credit card is required for the trial.
Yes, we offer a 30-day money-back guarantee on all paid plans. If you're not satisfied, we'll provide a full refund, no questions asked.
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and bank transfers for Enterprise plans.
No, there are no setup fees or hidden costs. The price you see is the price you pay. All features are included in your plan.
Yes, you can cancel your subscription at any time from your account settings. Your account will remain active until the end of your billing period.
Enterprise plans include 24/7 support, a dedicated account manager, priority bug fixes, custom integrations, and personalized onboarding.
Still have questions?
Contact us →Start Your Free Trial Today
Ready to transform your customer support?
Join businesses using ZiveDesk to deliver exceptional support. Start your free 30-day trial—no credit card required.
30-day free trial
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